Privacy Policy

Effective Date: 2/23/2026

Affinity Auto Glass of the Carolinas (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule service, or otherwise interact with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

When you request a quote, schedule an appointment, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Physical address

  • Vehicle information (make, model, year, VIN if provided)

  • Insurance information (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website

This information may be collected through cookies, tracking technologies, and analytics services.

2. How We Use Your Information

We use the information we collect to:

  • Provide auto glass repair and replacement services

  • Schedule and confirm appointments

  • Process insurance claims

  • Respond to inquiries

  • Send service updates or reminders

  • Improve website performance and customer experience

  • Maintain internal business records

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share your information only when necessary with:

  • Insurance companies for claim processing

  • Payment processors

  • Service providers assisting in business operations

  • Legal authorities if required by law

We limit information sharing to what is reasonably necessary to perform services or comply with legal obligations.

4. SMS and Phone Communications

By providing your phone number, you consent to receive service-related calls and text messages from Affinity Auto Glass of the Carolinas.

Message and data rates may apply. You may opt out of text communications at any time by replying STOP.

We do not share phone numbers with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to enhance user experience and monitor website performance.

You may disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

You may request to:

  • Access personal information we maintain about you

  • Correct inaccurate information

  • Request deletion of your personal data, subject to legal obligations

To submit a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Affinity Auto Glass of the Carolinas
5350 University Pkwy K
Winston-Salem, NC 27106
Phone: (336) 830-8238
Email: affinityautoglass1001@gmail.com